000 00255nam a2200097Ia 4500
008 230401s9999 xx 000 0 eng d
100 _aZECTHAML V A
245 0 _aSERVICE MARKETING
260 _bTATA McGRAW HILL PUB. COMP. LTD. NEW DELHI
942 _2ddc
_cMBA
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